CONTACT US

With iShares you now have access to the largest and one of the most experienced teams of Swiss-dedicated client managers. We cover all major regions and all languages.

Zurich

BlackRock Asset Management Schweiz AG
Bahnhofstrasse 39
8001 Zurich

Geneva

BlackRock Asset Management Suisse SA
Passage des Lions 6 – Rue du Rhône 8
1204 Geneva

Complaints

BlackRock Asset Management Schweiz AG
Bahnhofstrasse 39
8001 Zurich

Your client satisfaction is very important to us and to that end, BlackRock has in place a complaint handling process. If you think that we have not met your expectations with any aspect of the service you have received and you wish to complain, please contact our office as shown above or contact us on:

E-mail: iSharesSwitzerland@BlackRock.com

Telephone: +41 (0)800 33 66 88

At BlackRock, we take all complaints seriously and will investigate them according to the guidelines below. BlackRock is committed to investigating all complaints competently, conscientiously and impartially. If you are contacting us via email, you can support us in this by attaching all information or documents relevant to the matter to your correspondence to ensure that your submission is handled efficiently.

We will endeavour to clarify your request promptly and commit to the following actions upon receipt of a complaint:  

  • We will ensure that an employee of appropriate seniority, commences an investigation.
  • You can expect to receive a written acknowledgement to your initial complaint no later than 5 business days.
  • We will keep you informed of the progress of the complaint. This process is free of charge.

If there are any unplanned delays and we are unable to resolve your concern within 8 weeks after receipt, you will be notified. We will send you a reply that explains why we are still not in a position to make a final response, also indicating by when we expect to be able to provide a final response.

Ed Gordon

Ed Gordon, CFA

Managing Director, Zurich
edward.gordon@blackrock.com
+41 (44) 2972902

Roger Stueber

Roger Stueber

Managing Director, Zurich
roger.stueber@blackrock.com
+41 (44) 2977302

Cristina Dimopoulos

Cristina Dimopoulos, CFA

Director, Zurich
cristina.dimopoulos@blackrock.com
+41 (44) 2977368

Mark Vallon

Mark Vallon, CAIA

Director, Zurich
mark.vallon@blackrock.com
+41 (44) 2972906

Rolf Merz

Rolf Merz

Director, Zurich
rolf.merz@blackrock.com
+41 (44) 2977299

Anna Witkowski

Anna Witkowski

Vice President, Zurich
anna.witkowski@blackrock.com
+41 (44) 2977331

Livia Zanini

Livia Zanini

Vice President, Zurich
livia.zanini@blackrock.com
+41 (44) 2977291

Jessica Campagnari

Jessica Campagnari

Vice President, Zurich
jessicaceline.campagnari@blackrock.com
+41 (44) 2977263

Yannik Pfäuti

Yannik Pfäuti

Associate, Zurich
yannik.pfaeuti@blackrock.com
+41 (44) 2977342

Carol Meier

Carol Meier

Associate, Zurich
carol.meier@blackrock.com
+41 (44) 2977376

Daniela Geissmann

Daniela Geissmann

Associate, Zurich
daniela.geissmann@blackrock.com
+41 (44) 2972910

Dominik Horngacher

Dominik Horngacher

Analyst, Zürich
dominik.horngacher@blackrock.com
+41 (44) 2972922

Alexandre Fischer

Alexandre Fischer

Analyst, Zurich
alexandre.fischer@blackrock.com
+41 (44) 2055386

Pascal Schenk

Pascal Schenk

Analyst, Zurich
pascal.schenk@blackrock.com
+41 (44) 2977303

Etienne Weber

Etienne Weber, CIIA

Director, Geneva
etienne.weber@blackrock.com
+41 (22) 5819767

Laura Jalabert

Laura Jalabert

Director, Geneva
laura.jalabert@blackrock.com
+41 (22) 5819783

Frédéric Bona

Frédéric Bona

Associate, Geneva
frederic.bona@blackrock.com
+41 (22) 5819762

Thu Yein Lin Blum

Thu Yein Lin Blum

Associate, Geneva
thuyeinlin.blum@blackrock.com
+41 (22) 5819769

Tristan Hahn

Tristan Hahn
Corporate Communications
+41 44 297 29 20

To email the media team, click here